Design | Website | Traditional & Digital Marketing | Sponsorship | Social Media | PR

Vancouver Christmas Market

Giving Vancouver’s largest and longest-running traditional Christmas market a refresh.

The Client
The Client Logo

Since 2010, Vancouver’s largest outdoor holiday market has delighted locals and guests with authentic German-inspired festivities. The annual 4-week event fills Jack Poole Plaza (downtown Vancouver) with colourful décor, artisan gifts, food and drink, and live daily entertainment.

The Challenge

How does Vancouver’s original Christmas Market stand out among increasing holiday event competition, enticing both repeat and new visitors?

Vancouver’s holiday event landscape is not what it once was — it’s much, much bigger. With over ten direct competitor markets in the Lower Mainland (think Noel, Glow, PNE Winter Fair, the Shipyards Christmas Market) and dozens more festive pop-ups, the Vancouver Christmas Market was up against it like never before. Plus, an ill-timed bomb cyclone and 28% increase in rainy days over the six-week event run (it was Raincouv-ier than usual!) didn’t help.

But with St. Nick on our side, we were up for the challenge. Through an intentional and cohesive multi-channel marketing strategy, leveraging print, radio, television, OOH, and digital channels, the Vancouver Christmas Market achieved exciting growth across several metrics.

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History Image
VIEW 2021 CAMPAIGN

A cherished Vancouver tradition met a fresh wave of magic as Kipling Media partnered with the Vancouver Christmas Market for the first time. Building on the market’s legacy as a holiday staple, we crafted an enchanting campaign that blended immersive storytelling, experiential marketing, and strategic out-of-home efforts.

We had our sleigh full, and rose to the challenge: a stunning holiday campaign, refreshed and spirited in a post-COVID (but still masked and cautious) environment. The result? Record-breaking foot traffic and a holiday experience more vibrant than ever—setting the stage for an even grander market legacy for years to come.

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View 2022 CAMPAIGN

With the magic of our first campaign still lingering, Kipling Media took the Vancouver Christmas Market’s holiday experience to even greater heights in 2022. Expanding our creative scope, we infused the season with captivating graphic design, content creation, photography, and videography—bringing the festive spirit to life across billboards, transit ads, and digital platforms.

Our designers and photographers unveiled a refreshed brand identity, shaping everything from venue maps and media invitations to dynamic banner videos and reels across nearly a dozen sub-campaigns. Meanwhile, our videographers captured moments that not only fueled a high-impact digital advertising strategy but also provided lasting content for the Market’s future use.

Drawing from the considerable achievements of 2022, we leveraged insights gained last year to enhance our PR initiatives and social strategy, and optimize our targeted mix of print, radio, TV, digital, and out-of-home marketing efforts.This transformation not only fine-tuned our already successful 2022 marketing strategy but scaled it to create a more potent and far-reaching approach for 2023.

History Image
View 2023 CAMPAIGN

In its 14th year, the Vancouver Christmas Market embraced both tradition and innovation, strengthening its presence across the Lower Mainland. With Kipling Media’s refined multi-channel strategy, the campaign reached new and broader audiences through a mix of digital, print, radio, TV, and out-of-home marketing. We jumped on market trends from 2023, running ads in Chinese and Hindi to reach more diverse audiences across Richmond and Surrey.

Fresh creative approaches, including new copy, larger logos and engaging social content, kept the Market top of mind throughout the season. A reimagined Media Day brought together key voices in the industry, while website enhancements ensured a seamless visitor experience. Despite increased competition and unpredictable weather, the magic of the Market continued to captivate, solidifying VCM’s place as Vancouver’s most cherished holiday tradition.

History Image
View 2024 CAMPAIGN

The city’s holiday event landscape is not what it once was — it’s much, much bigger. With now 5 direct competitor markets in the Lower Mainland, not including dozens of other festive pop-ups, we were up against it like never before. A 28% increase in rainy days over the event run (it was Raincouv-ier than usual) didn’t help.

But with St. Nick on our side, we were up for the challenge. Through an intentional and cohesive multi-channel marketing strategy, leveraging print, radio, television, OOH, and digital channels, the 2024 Vancouver Christmas Market achieved exciting growth across several metrics.

The Objectives

1

Expand the pool of Market visitors to sell more tickets.

Extending ad reach into untapped demographics, welcoming back loyal patrons while creating new fans.

2

Communicate new initiatives and unique Market differentiators.

Utilizing multiple channels to effectively spread the word about new vendors, partnerships, activities, and the Market’s authentic German flare.

3

Grow our social media engagement with daily video content.

Meeting our audience where they’re at (Instagram) with creative content and authentic video reels from Market start to finish.

Our Approach Image
OUR APPROACH

Creative Branding |

Drawing on iconic festive expressions, we gave the Market a creative makeover full of “Comfort & Joy” and “Sugar & Spice” that was “Merry & Bright, Day & Night”. Additional micro-campaigns, like “For Them / For You” layered witty messaging over eye-catching designs featuring photos of real Market offerings like Glühwein and grilled bratwurst.

Media Buy |

Our strategy balanced out-of-home advertising (OOH), traditional ads and digital marketing, for an even spread of cheer. We had an exclusive Television Partnership on Global BC News, where VCM was a main prize provider for the annual Season of Giving Contest, which received 387,629 entries & 5,130,200 co-branded impressions. We ran Pattison Billboards achieving 7,800,109 OOO impressions, Lamar bus ads achieving 3,645,000 impressions, and festive radio ads on Move 103.5, Z95.3, 104.3 The Breeze, and 94.5 Virgin Radio. Ad buys with 604Now, Daily Hive & Dished Vancouver, Curiocity, Stir Vancouver, and Vancouver’s Best Places, Family Media, Vancouver Sun & Province and more! lit up the internet with event listings, festive stories, contests, and sharable content.

Social Media |

Building off the Market’s sturdy online presence, we rolled in more engaging Reels, relatable UGC, fawn-worthy influencer collabs, and holly jolly brand partnerships. Through creative curation and phased posting, we achieved considerable growth in followers and impressions.

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Lamar Super King Buses in 2023

Partnerships & Sponsorships |

Our partnerships and sponsorships team starts celebrating Christmas as early as February! Earlier in the year, we started reaching out to potential partners who could add an extra touch of magic to the Market. From Air Canada to the Grey Cup Festival and Chevrolet to Chevron, we collaborated with stellar brands to take the Vancouver Christmas Market to the next level.

PR |

Kipling’s PR team worked tirelessly from June until season’s end, securing 397 media mentions from 225 publications, including international platforms like US News, People, & World Report, and local notable outlets such as Elle Canada, Montecristo, CBC, Vancouver Sun/The Province, CTV, and Georgia Straight. We also hosted a revamped Media Day, welcoming over 200 media and influencers to an authentic German Market experience.

Newsletters |

We delivered 22 newsletters to a whopping 235,000+ subscribers. Regularly achieving 66,000+ opens, these colourfully-wrapped gifts to your inbox revealed the new spread of ticket options, emphasized special events, boosted promotions, and noted partners and sponsors.

The Results

30,000

Increase in tickets sold

732 million

Media Hits in 2024

104% growth

IN @vanchristmas INstagram Followers
News Post

“The Vancouver Christmas Market is a must-visit during the holiday season! A charming mix of festive lights, delicious German-inspired food, and unique artisan shops. The atmosphere is magical...”

~ ~ Google Review

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