“When choosing our stock, we paws (yeah that’s right) and decide if we’d find it suitable for our own pets.”

A mockup of 2 screens from the Pep & Pup website on a macbook and imac from kiplingmedia.com

Doing competitor research for this brand wasn’t fun. Each online pet store we looked into had a similar aesthetic and tone of voice. The sites were quite dull and sales focused. There were some cute pictures of pets but not all that much soul given how much people love their little companions. We wanted to change that, building a pet brand focused on user experience and putting a smile on their face.

Illustrative icons from Pep & Pup's website on kilpingmedia.com

OBJECTIVES

1.

1.  Naming the brand

through research and customer surveys

2.

2. Build a strong brand story

by thinking outside the box

3.

3. Develop an e-commerce platform

with optimised products and a user-friendly interface

Brand guidelines for Pep & Pup from kiplingmedia.com

Start as you mean to go on

A company’s name is its handshake, and we all know how unpleasant those can be if they’re not strong. Many clients come forward with an established name, but every now and then we get to have some fun and start from scratch.

Whenever we name a brand we take our time. For Pep and Pup, we had to consider what’s been done, the brand’s personality, how it hits the ear, what it says, if it spells out the business without being called The Online Pet Store. Everyone at Kipling was given input and we reached out to as many people as we could including family, friends and people online in order to get down to a name we were happy with. It may not be perfect, if any name is, but it has a ring to it, is playful and fun to say. That aligns with the brand we wanted to create.

Mockup of dog and cat categories on Pep & Pup website from kiplingmedia.com

A chore you enjoy

Having to research and buy pet supplies is a sacrifice that adults make in order to have a furry little friend in the house. It’s a chore. But what if you unconsciously enjoyed doing it, just a bit, because your chosen pet store is that much fun?

That’s the idea we kept in mind when designing the Pep and Pup brand. From bespoke illustrations, to a range of colourful characters, to copy designed to give you a smile as well as the facts, this brand is all about making people feel good.

A smooth journey

A customer needs to see what’s available, some alternative options and why they should buy. Simple, right? It means wrangling a thousand images, describing products and sourcing as much info as you can so your customers can make an informed decision. You then have to work out all the bugs to make the experience sharp for users at every stage. Building a website is easy; designing a website that doesn’t turn people away is an art.

Some explanation as to the background of Pep & Pup Characters
A holiday themed ad from Pep & Pup on kiplingmedia.com

Building a brand that’s fun and feel good has its pitfalls. If it’s too cute, people won’t have faith that the company will follow through on its promises or take customers seriously. So, all of that design charm needs to be balanced with a solid user experience and products which are clearly laid out and of a high quality to build trust and confidence in your colourful new business. We just want people to arrive at Pep and Pup and smile. If they do that, then come again, we’ve done our job.

OUTCOMES

120%

Increase in organic traffic month over month

3%

CTR click through rate on ads

250%

Return on ad spending

25%

Increase in sales month on month